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Businesses 'accommodating remote workers'

Published: Wednesday, 16 April 2008   Category: Life after graduation

Many companies are now providing their sales teams with the technology to work remotely, in order to boost productivity and shorten customer response time, which may of not to graduates interested flexible working opportunities

A study by research company Aberdeen found that remote access to basic applications such as email, web browsing and customer relationship management (CRM) systems also improves executive insight into sales activities.

Leading companies are 3.8 times more likely to reduce the amount of downtime for remote sales workers by using mobile sales force automation (SFA) devices, according to Aberdeen

More than half of best-in-class companies said they are accessing a centralised database of accounts, history, contacts, inventory and pipelines.

Commenting on the issue, Peter Ostrow, vice-president of customer management at Aberdeen, said: "Aberdeen's research shows that in the field, managers who have empowered reps with more customer-facing authority, insight, and technology oversee more top performing teams than traditionalists."


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