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Graduate Job Senior Business Analyst – eComet

Vacancy Type: Graduate Job
Employer: Comet Group
Reference: Comet9
Salary: £30,000 to £35,000 dependent on experience  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

Senior Business Analyst – eComet

£30,000  to £35,000 dependent on experience

Overall purpose of the role:

Responsible for analysing, interpreting and reporting on key performance metrics for the Comet websites and Call Centre (CIC) including sales, margin, traffic and conversion.  Interpretation of the data to understand and explain to key stakeholders what the figures/reports mean so they can take appropriate action.  Analysis of trends in the activity and behaviour of the online customer  in order to highlight issues and identify improvements required to continually improve online performance

Key Accountabilities:

  • Producing and disseminating regular reports for key business stakeholders to ensure that full visibility is provided of performance measures.
  • Analysing and summarising these reports in order to make recommendations draw conclusions and highlight issues to improve the functionality, usability and effectiveness of the website.
  • Defining and creating new reports/ business scorecards together with associated graphs to respond to the ever-changing needs of the Comet business.
  • Using the web analytics tool to understand the behaviour and activity of the online customer and translating findings into meaningful recommendations
  • Monitoring and reporting on the competition, outlining market trends and highlighting key actions to be taken.
  • Customer Reviews analysis and reporting.
  • Key Business owner of web analytics (eg Coremetrics and Google Analytics)
  • Manage day to day contact
  • Administrator/new user set up
  • Update Coremetrics as a result of changes/projects in business e.g. page tagging
  • Train/show other members of the Comet Web team how to access information and reports on business performance.
  • Liaise with key departments within Comet eg operations, IT, Retail, Finance in order to provide analysis and reports that meet the needs of a multi-channel business

Skills/Attributes required for the role:

  • Graduate calibre
  • Must be highly numerate with excellent analytical and interpreting skills.
  • Must have advanced MS Excel skills.
  • Must have general data warehouse /reporting experience e.g. Microstrategy.
  • Experience and knowledge of MS Access is desirable
  • Experience in a web analytics tool is essential e.g. Coremetrics, Google Analytics, Omniture, Webtrends. This will involve web stats reports, querying and behaviour extrapolation.
  • Passion for using data to inform decisions
  • Provide specialist advice on emerging analytics technologies and their viability as business tools for the company Good communication skills
  • Must have the ability to present data clearly and succinctly, paying good attention to detail.  
  • Must be confident and able to challenge the status quo, displaying strong questioning skills.
  • Must be Inquisitive and demonstrate a ‘what if’ attitude.
  • Must have the ability to work to deadlines and display excellent time management and prioritisation skills.  
  • Must be conscientious and a strong team player with excellent communication and coaching skills.
  • Retail, customer and commercial focus with the ability to translate analysis findings into business benefits and vice versa

What decisions does the role holder make?

  • How and when to send out reports and ability to decide what is relevant for the attention of key stakeholders.
  • Design & implement tools & reports to identify customer & market trends.
  • Recommend solutions & modifications to react to customer & market trends.
  • When to raise/escalate issues as a result of analysis of the website.
  • Responsibility for designing & maintaining eComet multi channel reporting

What is the typical planning time frame for the role?

Weekly, monthly and quarterly  

To apply click “apply now.”

Location: London (inner and outer), South West England, UK locations

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