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Graduate Job Product Specialist - Consumer Products / Fluent in French

Vacancy Type: Graduate Job
Employer: NetWorx
Reference: NETPR2240
Salary: úExcellent Salary  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

Product Specialist - Consumer Products/Fluent in French Based in Telford Circa ú17,000 - ú22,000 depending on experience Our Client is a European sales and marketing company, a global manufacturer of printers, computers, watches and other technology products. Their products are designed for a wide range of customers in business, government and the home. Their history spans over 100 years with a heritage that began in watch making and led to the invention of the world's first quartz watch along with many other technology "firsts". A position has opened up within the Technical Operations - EMEA Advanced Product Support Team for a French-speaking Product Specialist for Consumer Products. You will be reporting to Support Manager - EMEA Advanced Product Support Team - Consumer Products. The Role À To maintain a high degree of technical capability within the Technical Support Operations group. To support and add value to the EMEA customer contact centre À Maintain agreed service levels within the group and report to the Support Manager on variances from these levels. À To develop and maintain clear and open technical communication channels with other technical European functions (marketing/Operations), ESCÆs, other support departments and SEC. À Establish and support best practice guidelines relating to product problem management. À Provide input into the overall European support and service operational processes À Maintain KPIs that identify key areas of improvement. À Perform serviceability testing as required on consumer products À Identify training requirements for consumer product service delivery and contact centre operations. À Produce the raw training material content that is required by the European technical training function. À Assist in the development of contact centre agents scripts and associated support documents À Monitor and report product failure rates/frequent failure modes À Support formal technical escalations for all EMEA consumer contact centres and local ESCÆs support operations. À Act as the interface between Europe and SEC for all technical matters associated with consumer products. À Produce and maintain consumer product technical information and updates. À Develop consumer product FAQs À Assist in European exhibitions and events as required by the support manager Required Experience À Previous experience within a technical environment. À Knowledge of the FMCG market would be an advantage. À The ability to work within a team environment and to communicate technical concepts effectively at all levels within the organisation. À French both spoken & written at a good level is mandatory. À Able to demonstrate a strong analytical mindset, with the ability to extract and interpret data in order to meet business requirements. À 2-5 years in IT technology field service, technical support or production support. Educated to degree level. À Good knowledge of MS Office and general technology applications

Location: West Midlands

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