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Graduate Job MEMBER SERVICES ANALYST

Vacancy Type: Graduate Job
Employer: Corporate Executive Board
Reference: CEBKS1
Salary: Competitive  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

Primary Responsibilities:

  • Serve as central owner for management of all administrative activities related to pursuit of member service and commercial objectives across a 125-member pool
  • Lead scheduling efforts for team members in pursuit of same goals, including orientation calls, on-site research presentations, commercial conversations, team meetings, etc
  • Document and track member service activities and ensure integrity of member data in member management database
  • Prepare appropriate materials for team activities or member visits
  • Partner with account management team to identify key issues in renewal decisions and take appropriate action to provide service solutions
  • Understand the research terrain for the membership; monitor industry trends and institutional issues

The Ideal Candidate:

  • Above all else, superior customer service ethic
  • Strong work ethic and willingness to take ownership for wide-ranging responsibilities
  • Autonomous, independent work style that supports and contributes to team-based goals
  • Well-established organization, multi-tasking and prioritization skills
  • Ability to perform under deadline pressure
  • Demonstrated initiative and resourcefulness
  • Persistence, drive and ability to work proactively
  • Strong communication skills, both verbal and written òExcellent interpersonal skills, flexibility to accommodate different situations and temperaments

In This Role, You Will:

  • Play a central role in ensuring a the member management team is providing the highest level of service to our members
  • Engage in conversation with senior executives at Global 2000 companies around key elements of our product and service
  • Have direct exposure to the most challenging problems faced by senior managers at large companies today, as well as CEB's thinking in response to those problems
  • Work along side a group of bright and energetic colleagues

Career Steps:
For those individuals excelling in the role of Member Services Analyst, potential career steps might include: Senior Analyst of Member Services, Account Manager of Member Services, Associate Director of Marketing, or several other positions across the firm.

The Corporate Executive Board is a leading provider of best practices research, executive education seminars, customised research briefs, and decision support tools to the world's largest and most prestigious corporations. Currently, CEB provides its integrated set of services to a network of more than 10,000 senior leaders at more than 2,800 companies worldwide, including over 80% of the Fortune 500 and 60% of the FTSE EuroTop100. These services are provided primarily on an annual subscription basis and include best practices research studies, executive education seminars, customised research briefs and Web-based access to a library of over 275,000 corporate best practices. Our work is targeted to the most senior executives in each of the major functions at these companies including the CFO, Head of Strategy, Head of Corporate Affairs, Head of HR, Chief Information Officer etc. We are a fast-growing, publicly-traded company (NASDAQ: EXBD) that has met or exceeded its earnings guidance since our 1999 IPO- growing by 25% or more each year.

Our values center on two basic principles: force of ideas and the spirit of generosity. Consistent with these values is our belief that our employees are our most valuable resource. Today, our search is for extraordinarily talented and motivated individuals who thrive in fast-paced, entrepreneurial work environments. We welcome recent university graduates or those with up to three years of work experience.

Location: London (inner and outer)

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