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Graduate Job IT Support Analyst

Vacancy Type: Graduate Job
Employer: Essentra
Reference: J437
Salary: £20,000  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

The Company

Filtrona Plc are an unknown giant, a leading manufacturer of plastics, fibre and foam products, we underestimate their impact on industry and the products around us. From the car that drove you to work to the packet of biscuits you enjoyed with your morning coffee you have probably been exposed to a product designed and manufactured by Filtrona.

Operating in over 23 countries Filtrona has built on its successful acquisition strategy with ongoing investment in the 5 research and development sites around the world supporting 33 manufacturing sites.

Filtrona are a dynamic and changing organisation that requires like minded team players. This is an excellent opportunity to be part of the head office IT team based in Milton Keynes.

Are you the best person for the Filtrona plc?

The role of an IT support analyst is a hands on approach to making things happen within the organisation. You will be supporting the head office team with all IT queries and problem solving on projects that will be delivered across the group.

This position will include the following responsibilities:

•             Providing telephone and desktop support to internal Head Office users professionally and efficiently, maintaining a high degree of customer service

•             Troubleshooting, installing and updating desktop PC / Laptop hardware, software, printers, scanners, phones and other peripherals.

•             Taking ownership of user problems and be proactive when dealing with user issues.

•             Supporting users in the use of computer and telephone equipment by providing necessary training and advice.

•             Ensuring that daily checks are carried out on the Head Office IT Infrastructure

•             Managing the routine backups and archival of files stored on the network.

•             Maintaining a log of any software or hardware problems detected.

•             Allocating more complex service issues to the relevant  IT Specialist.

•             Administering and maintaining end user accounts, permissions and access rights.

The ideal candidate will possess the following skills and experience:

We are looking for a graduate with the right drive and determination to forge a career in IT. A minimum of a 2.ii degree in a related IT or Computer Science degree with exposure to key areas including:

•             General knowledge of the following operating systems:-. Windows XP / Windows 7 and Windows 2003 / 2008 Server.

•             Experience of the procedures used in the installation, modification maintenance and repair of IT hardware and software

•             Understanding of corporate backup procedures and policies.

•             General knowledge of MS Active Directory and corporate email systems.

•             Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation).

•             Knowledge of WAN / LAN / WIFI and TCP/IP

•             Experience of documenting and writing IT procedures.

•             Excellent telephone manner and face to face communication skills.

•             Takes pride in providing an excellent operational IT service

How to apply

If you believe that you have the drive, passion and skills we are looking for, then apply today, interviews will take place in June for a start date in early July.

If you are successful we will be legally required to ensure you are eligible to work in the UK.

Discovery Graduates are the retained managing consultants.  All applications will be processed through Discovery.  We regret due to the high volume of applications we receive; only those successful on application will be contacted for interviews.  In the event that you are unsuccessful for this opportunity, we may still be able to help you and we will retain your application and consider you for other opportunities.

Location: South East England

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