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Graduate Job Service Engineer (Office Based)

Vacancy Type: Graduate Job
Employer: Biesse Group UK Ltd
Reference: J1185
Salary: £32,000 - £35,000  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

Biesse UK was founded in 1993, with the sole purpose of providing the best possible support to the UK woodworking industry in sales and service. This philosophy has never changed.

We are a subsidiary of Biesse Group S.P.A, based in Pesaro, Italy. Biesse is a world-leading manufacturer of high technology industrial machines for the woodworking, glass and stone processing industries. Our resources are reinforced by an organisation which constantly strives for excellence by investing in its own and employee’s futures through innovation and enterprise.

To be part of the Biesse Group Team means belonging to a dynamic, inter-functional and stimulating business with strong focus on people development as a key factor in achieving good business results. Both talented young graduates and senior professionals willing to take up new challenges can find stimulating opportunities in joining our team in Daventry.

Duties and Responsibilities

Due to expansion, we are currently seeking to recruit an office-based Service Engineer / Technical Support / Help Desk Technician with engineering experience - to strengthen our existing Technical Department. With an established background in technical support or as a service engineer, the successful candidate will play a critical role within the business, remotely supporting and maintaining on-going projects. This is an exciting and varied role and key responsibilities include:

  • Answering customer calls/e-mails.
  • Using all the tools available (Eprom programmer, numerical controls, PC, etc.) to solve the more complex problems (hard disk programming, board diagnostics, etc.)
  • Recording calls in the Help Desk CRM system.
  • Keeping the Service Request updated in the Oracle Help Desk system.
  • Interfacing with our Pesaro headquarters.
  • Updating technical documentation.
  • Supporting the technicians' schedule when preparing interventions.
  • Supporting the spare parts department for parts identification.
  • Supporting the spare parts department in the approval of orders under warranty.

The Individual

An ideal candidate for this role will have 5 years’ experience (field and/or office based), and will have qualifications in an engineering discipline. Experience would be beneficial in the glass or stone industry, but other sectors will be considered.

You’ll be a confident professional, comfortable with coordinating and supporting technical projects, dealing with multiple levels of stakeholders and will have a clear mind for progression.

You will also be:

  • A strong communicator
  • Personable
  • Punctual and well organised
  • A team player
  • Customer focused
  • Proactive
  • Attentive to detail

Required skills and qualifications also extend to:

  • The ability to read and interpret electrical / pneumatic schematics and mechanical drawings.
  • Previous experience in electrical (Board level) / mechanical fault-finding and the installation and maintenance of CNC routing or milling machining centres, or any glass processing equipment.
  • Electrical bias with a working knowledge of mechanical systems.
  • Ability to prioritise workload whilst maintaining accuracy and attention to detail.
  • Excellent customer service skills, both written and verbal English with the ability to promote high standards of professional behaviour.
  • Knowledge of CAD/CAM software.
  • Excellent ICT skills.

Salary and Benefits

At the Biesse Group, we know how hard our employees work and what a substantial contribution they make to business and because of this, we offer the people who join us a very attractive package.

This includes:

  • A starting salary of £32,000 - £35,000
  • 25 days annual leave (plus statutory leave)
  • Pension Scheme


If your application is successful then you will be contacted to conduct a telephone interview which will lead to a first stage assessment centre.

We will be legally obliged to check your eligibility to work in the UK. Please check your eligibility before applying and ensure that you can provide the appropriate original documents.

Discovery Graduates are the retained managing consultants. All applications will be processed through Discovery. We regret due to the high volume of applications we receive; only those successful on application will be contacted for interviews. In the event that you are unsuccessful for this opportunity, we may still be able to help you and we will retain your application and consider you for other opportunities.

Location: East Midlands

Recruiter Details

Discovery Graduates
Biesse Group UK Ltd
0121 665 4060

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