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Graduate Job Graduate Training Analyst

Vacancy Type: Graduate Job
Employer: Discovery Graduates
Reference: VWAA10
Salary: £19,500  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

 

We are a fast growing, London-based software company, we provide web enabled networks ideal for alumni-, event-, fundraising-, subscription-, contact-, and communications-management.

Working from our riverside Hammersmith office and at customer sites, the successful candidate will join our Customer Support Team supporting and training our web customers. Supervised initially by a senior team member, he or she will be given substantial responsibility early on a) as our front-line day-to-day contact handling customers’ non-technical support requests (as received by phone or e-mail), b) assisting new customers with the implementation of their sites, and c) with customer training.

The successful candidate must:

· be positive, enthusiastic, confident, and outgoing

· have initiative, but be a good team player

· possess effective listening and problem solving skills, and be able to meet tough deadlines

· have strong computer skills (mainly use of Word, Excel), and be familiar with the Internet

· be able to speak and write clearly and accurately in English

· have a good “telephone manner”

Training will be on the job. After 18 – 24 months in this role, and depending on the strength of the candidate, there may be several alternative opportunities for career progression – e.g. into more senior roles within front-line customer support, and customer training – with the potential eventually for moves into sales or product development.

We are looking for a candidate with one or two years’ work experience since leaving school, college or university, with a good track-record of achievement while studying, and good references. Study related to computing, science, engineering or technology, or equivalent work experience, would be good, but is not essential

Location: London (inner and outer)

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