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Graduate Job Graduate Technical Support Analyst

Vacancy Type: Graduate Job
Employer: Hatstand Ltd
Reference: HS263
Salary: £25,000 - £32,500 depending on experience  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

Hatstand (www.hatstand-ltd.com) are looking to recruit a Graduate Technical Support Analyst to join a 2 year scheme for one of our leading clients (Major European Investment Bank). The Support Analyst will work within the European Cash Execution team supporting the Bank’s bespoke order management applications.  The successful candidate will be responsible for the production stability of these applications, and contribute to the ongoing process improvement efforts of the team to increase system availability and supportability over time.

 

This will inevitably involve frequent communication with both the business and the development teams.   The role covers first and second line support throughout European trading hours, and at times outside of these hours (on a roster basis) to support system upgrades and other incidents that may require resolution before the market open.  It also involves cross-business project management/consultancy (e.g. Disaster Recovery, Infrastructure upgrades). For system releases the role includes responsibilities for the co-ordination, implementation and testing of system releases.

 

The support team is an integral part of a high energy front-office environment.  As a result, the successful candidate will need to demonstrate a willingness to learn new technologies and build a solid understanding of the business context of the applications, and at times get involved in requirements gathering alongside the business analysts and project managers. 

 

Specific Responsibilities

      • Responsible for liaising with the Front Office business and IT groups, ensuring that issues important to these clients are identified and addressed or directed to the appropriate area
      • Responsible for the management of problems, ensuring effective and timely resolution and communication
      • Develop a broad knowledge and understanding of support, technology and business issues and processes to identify improvements for the stability and supportability of products
      • Proactively identify and resolve potential system problems
      • Promote the overall stability of the system through improved monitoring and similar initiatives
      • Co-ordinate and implement  and test  system releases
      • Work as part of the support team to resolve incidents as quickly as possible; establish good working relationships with related teams
      • Update relevant applications and system documentation for the various support and development groups

       

Requirements

      • Outstanding academic background with a 2.1 or above in an IT related degree from a well recognized and reputable university.
      • Excellent written & verbal communication skills.
      • In depth experience using Unix operating systems  
      • Knowledge of Oracle/Sybase/MS SQL required  
      • Experience of querying complex database structures.
      • Knowledge of networking.  Tibco RV beneficial
      • Perl/other scripting language beneficial.
      • Knowledge of Monitoring tools and techniques
      • Relationship management skills. 
      • Understand and respond appropriately to the needs of internal clients who are experiencing difficulties with IT products and applications.
      • Use technical and analytical expertise and systems knowledge to resolve problems or escalate to the appropriate team(s).
      • Take ownership of client issues and manage them to resolution, even if the means of resolution lies outside the immediate control.
      • Manage client expectations. Build good working relationships with internal clients, development and other IT teams to cooperatively deliver good client service. Use relationships with other Equities IT team members & other IT teams to facilitate the resolution of issues.
      • Contribute to communication and cooperation between regional Equities IT support teams to facilitate a consistently high standard of client service globally.
      • Reliability, responsiveness, assurance and empathy are essential to ensure a courteous and efficient service is provided with tact and patience.
      • Proven track record of building successful working relationships with managers and peers at all levels of an organisation.

 

Contract: 2 years (as part of Hatstand’s graduate programme)

Salary: £25,000 - £32,500 depending on experience
Availability: Immediate

Location: Any Location, London (inner and outer), UK locations

Recruiter Details

Helen Highet
Hatstand Ltd
08450945700

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