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Graduate Job Graduate Technical Service Delivery Manager - SoConnect Ltd

Vacancy Type: Graduate Job
Employer: ScotGrad – Graduate Placements for Growing Businesses
Reference: SoCon01
Salary: £16,000 - £21,000 p.a  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

Ref code - Serv Grad     
Closing Date - 16 December 2012
Location - Borders          
Salary - £ 16,000 - £ 21,000 p.a

Job summary

SoConnect Ltd has an opportunity for a graduate to take a lead role in developing and implementing our customer service desk. You will deliver an efficient customer service desk which in turn will provide increased levels of customer satisfaction This is a 12 month placement with opportunity for permanent position, initially based in Galashiels.

Job Description

Soconnect now has a requirement for a graduate to take a lead role in developing and managing customer service desk delivery and project implementation processes. You will deliver an efficient customer service desk and project delivery service and monitor and develop key performance indicators and statistics.

The role will involve taking and receiving customer service support calls and managing the task through to completion with our internal team and range of external suppliers. You will be the contact-point between suppliers and customers in order to deliver excellent service on both sides. You will communicate clearly with customers during their on boarding process and manage their expectations.

You will also take forward project implementation and delivery of the range of services we deliver from installation and management of high speed internet circuits, Local Area Networks, hosted IP Telephony implementation, hosted MS Exchange.

Skills / Experience

The successful candidate will have:

Essential

•        A good technological understanding, e.g. knowledge of telecoms vocabulary

•        Some knowledge and/or experience of some or all of the following: IP Telephony/ VOIP LAN/WAN Networking Hosted/Cloud Applications

•        A good work ethic, being able to work on your own initiative, and be willing to be flexible and learn

•        A positive and proactive approach to their work and be creative towards problem solving

•        Strong team-working skills and willingness to "muck in" when required - SoConnect is a small team and you will be expected to cover other roles as required

•        Clear written and verbal communication skills and be client focused, as every person in our business is customer facing and therefore they must always represent the company in the best possible way

•        Good Word/Excel/Presentation skills.

Desirable

•        Some experience working in a business environment would be beneficial but not essential providing you have a good work ethic and attitude to learning

•        Some knowledge of HTML, websites and technical online marketing would be an advantage.

Qualifications

Essential

•        ICT qualification or related with some knowledge and/or experience of some or all of the following IP Telephony/ VOIP LAN/WAN Networking Hosted/Cloud Applications.

Benefits

SoConnect will offer a competitive salary between £ 16,000 and £ 21,000 depending on your experience and qualifications. You will get a structured training program and 30 days annual holiday (including statutory). You will be part of a small and creative team and will have the opportunity to grow and develop within a fast growing successful company. The company will be offering stakeholder incentives as the company grows to reward.

Additional Info

Start date: 03 January 2013
Location: Based in Galashiels initially
Duration: 12 months to permanent

Location: Scotland

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