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Graduate Job Graduate Scheme - Customer Service - I.T Engineering

Vacancy Type: Graduate Job
Employer: Intercity Telecom Ltd
Reference: J876
Salary: £20,000 - £23,000  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

Intercity Telecom Ltd are a family run business who have been established for 28 years as one of the UK's leading ‘All in One’ Business Telecommunications providers. Intercity have grown into a £50m turnover business and are one of most financially secure Independent Telecom Service Providers in the UK. With office locations in Birmingham, High Wycombe, Manchester and Holland we have been at the forefront of the mobile industry for many years. Our success is built on the foundations of delivering ‘World Class’ customer service (as recognised by the Institute of Customer Service), product innovation and by providing an incredibly rewarding working environment for all employees.

We are looking to grow our business by taking in fresh graduate level talent into our different functions and we are on the lookout for people to join our technical customer support team.

Sitting within the Customer Support Department you will be the first port of call for our customers who are experiencing any difficulties. You will work in a team dedicated to a specific Intercity product where you will log into customers' systems remotely, checking connectivity and dealing with any maintenance issues. After this period, your role will expand and you will be going out to visit customers with an experienced Engineer where you will receive on the job training.

You will perform the installation, commissioning, testing and on-going maintenance and support of all our clients systems, meeting both the customers and company’s satisfaction.

The ideal applicant for this role will be educated to degree level in either I.T, Telecommunications or Electronic Engineering, achieving a minimum of a 2.2 (or equivalent). You must hold a full EU driving licence.

The successful applicant will need to demonstrate the following traits:

  • Have the ability to build strong relationships both externally and internally
  • Be a strong communicator
  • Have a logical approach to fault-finding
  • Be self-motivated and able to work within tight deadlines

Discovery Graduates are the retained managing consultants. All applications will be processed through Discovery. We regret due to the high volume of applications we receive; only those successful on application will be contacted for interviews. In the event that you are unsuccessful for this opportunity, we may still be able to help you and we will retain your application and consider you for other opportunities.

Location: West Midlands

Recruiter Details

Discovery Graduates
0121 212 3111

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