Field Packaging, Bradford, part of the Chesapeake Corporation, is one of Europe’s leading manufacturers of added-value packaging with sites across mainland Europe, supplying quality products for blue-chip focused customers who sell high profile international brands.
To ensure the quality function provides the business with the right processes, information and procedures to consistently meet customers requirements and the standards established by formal quality management systems (e.g. ISO 9000) thereby maintaining a competitive edge within the market place.
· Manage the customer complaint procedure, investigation of quality problems, identification of causes and development of cost effective corrective and preventative actions in order to ensure the integrity of quality management within the business.
· Management of suppliers, to identify trends and reduce the number of complaints.
· Ensure all suppliers are audited / reviewed at suitable frequencies. Working with purchasing and logistics’ to ensure supplier performance is monitored and fed back.
· Help with the calculation claims against suppliers when costs have been incurred due to poor quality materials / components.
· Ability to conduct audits, as part of the internal audit process and in conjunction with external auditing personnel
· Working with the Quality Manager, establish and develop good professional working relationships with customers, providing a technical service and reference point as required to support the company’s products.
Educational and professional:
· Graduate Business or Science with at least 2 years experience
KNOWLEDGE, SKILLS, EXPERIENCE
· Quality management systems (ISO 9000).
· QA testing procedures
· Problem solving techniques.
· Customer relations skills.
· Information handling.
· Presentation skills.
· PC proficient in terms of spreadsheets etc.
· Industry standards/guidelines (e.g. Pharmaceutical Code of Practice/Hygiene Regulations).
· Numerical /Verbal reasoning skills at management norm (SHL).
· Analytical thinking
· Interpersonal effectiveness