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Graduate Job Customer Service Executive - Fluent French Essential

Vacancy Type: Graduate Job
Employer: Discovery
Reference: J558
Salary: £23,000 + Pension  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

Our roots stretch back more than a century and with a global turnover of over $1.3 billion we are leaders in our field. Over the years, our brands have consistently been guided by innovation and a commitment to delivering superior, cutting-edge products for our customers. This has enabled us to flourish and grow in a continually evolving office products environment.
Our continued growth has provided opportunities for expansion of our dedicated customer service team from our head office in England.

We are looking for dynamic and committed individuals to be part of our success and growth.

The customer service team supports our extensive European customer base, so fluency in French is essential. Exposure to working in France would be beneficial.

The customer service team is responsible for key areas of our business, you will be responsible for
- Providing an efficient and professional service to all customers - internal and external.
- Ensuring all orders are processed in an accurate and timely manner in line with set deadlines.
- Handling all telephone calls (internal and external) in a professional, polite and efficient manner.
- Managing all administration and documentation in relation to customers' calls and queries.
- Identifying potential service issues, proactively contacting the customer to clarify and resolve the query offering alternative products or services as applicable.
- Working closely with the external sales force to ensure a team approach to the management of accounts.
- Establishing and maintaining a good working relationship with other team and department members to ensure best possible service to customers at all times.
- Working closely with Customer Service Manager to ensure processes are reviewed, documented and line with European standards.
- Developing and maintaining effective links with other departments to ensure customer queries are answered efficiently.
- Actively promoting any method for increasing sales value.

Essential requirements:
- Ability to speak French
- An interest or exposure to working in a customer driven environment, ideally business to business
- A desire to learn and develop: full training will be provided on our industry and systems

To be considered please apply today for an immediate telephone interview.
We will be running an assessment centre in mid April 2013.

Discovery Graduates are the retained managing consultants. All applications will be processed through Discovery. We regret due to the high volume of applications we receive; only those successful on application will be contacted for interviews. In the event that you are unsuccessful for this opportunity, we may still be able to help you and we will retain your application and consider you for other opportunities.


Location: South East England

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