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Graduate Job Customer Service Advisor

Vacancy Type: Graduate Job
Employer: Discovery Graduates
Reference: J500
Salary: £22,000  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

The Company

A great opportunity to join a dynamic team in a growing company. We are a leading company in the global wines and spirits market.  With a portfolio of premium brands we have a presence on every continent.

We are looking to recruit a graduate with flair and motivation to join our customer service team.  Leading from the front these are roles that carry responsibility and huge opportunities.

The Role

The Customer Services Department activity is busy with heavy seasonal peak periods with each day providing a different challenge.  Team members are required to be dynamic and flexible to ensure service levels are maintained at all times.  There is a need to liaise extensively with a variety of contacts, particularly operations, finance and the commercial teams as well as third party logistics providers. 

There is also a requirement to use internal customer record systems, query management and other departmental procedures to process orders and to effectively manage and reduce the number of customer claims and queries received.

With exceptional training and ongoing support you will work on your own initiative, prioritising your day around a variety of tasks and deliverables.

What is exciting about working for us?

You will have the chance to work for a world-class organisation, with world class recognisable brands in a highly exciting and desirable industry. 

You will benefit from a structured training and development programme and your achievements and hard work will be rewarded. 

Opportunities for rapid progression within the business, in a number of different areas exist for high achievers.

We offer a competitive starting package for graduates, including:     

  • Performance related bonus
  • Defined contribution pension scheme
  • Private health care
  • Life assurance
  • Employee share incentive
  • Product allowance

The Requirements

To join us you will need to demonstrate a real desire to succeed in a commercial role.  You must have strong commercial acumen and first class communication, problem solving and personal organisational skills. You will need to be self-motivated and results focused.

You will ideally be able to demonstrate a good awareness of how the Grocery and Wholesale sectors operate, be a high calibre graduate with a minimum of 300 UCAS points over three subjects at 'A' Level, and a 2:1 or above degree.

All applications will be processed through Discovery Graduates.  We regret due to the high volume of applications we receive; only those successful on application will be contacted for interviews.  In the event that you are unsuccessful for this opportunity, we may still be able to help you and we will retain your application and consider you for other opportunities.

Location: London (inner and outer)

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