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Graduate Job Client Manager Graduate Trainee

Vacancy Type: Graduate Job
Employer: 360CRM Limited
Reference: 360CMGT
Salary: £17,000 - £21,000  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

Closing Date - 18 December 2012
Location – Glasgow
Salary - £17k - £21k

Job summary

360CRM are looking for a graduate to fill a Client Manager role to coordinate new client implementations and managing on-going relationships with existing clients within the NHS Trust client base. You will be working closely with IT and Operations to enable smooth set-up of new clients and ensure existing clients receive exceptional service. This is a 12 month placement, based in Glasgow with a possibility of converting to a permanent role.

Job Description

360CRM is a high growth dynamic company, specialising in multi-media interactive messaging services. By combining the latest internet and telephone technologies with great customer service, we have quickly established ourselves as the UK market leader for NHS Trusts and are now expanding into other markets.

Role Description

Project Management of new implementations:

·         Minimal face to face meetings; the majority of work is done via the telephone

·         External project management to clients

·         Liaising with key management personnel at client sites (operations, information governance, senior management)

·         Coordinating internal team to follow up on client requirements

·         Providing user training on the functional activities

·         Creating and maintaining user documentation

·         Daily monitoring of activities

Manage client relationships:

·         Ensure all client queries are progressed effectively

·         Deal effectively with clients

·         Ensure clients make best use of the Chronos Reminder service

·         Provide focus of client activity to Senior Management; ensuring maximum use of company services

Skills / Experience

The successful candidate will:


·         Have strong organisational skills

·         Be numerate

·         Be a self-starter who can proactively work under own initiative

·         Have strong communication skills, verbal and written

·         Be an excellent team player.


·         Have experience and/or knowledge with MS Excel

·         Have some experience and/or knowledge of customer service

·         Have a positive, ambitious attitude.


·         Degree qualification in any related discipline


This is an opportunity that can be longer than 12 months, with the potential to become a permanent role and the graduate will receive training within the placement period. As part of the TalentScotland Graduate Placement Programme, the candidate will benefit from support from a team within Scottish Enterprise and will have access to training.

Additional Info

Duration of Placement: 12 Months
Location: Glasgow
Preferred Placement Start Date: January 2013

Location: Scotland

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