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Graduate Job Bi-Lingual Customer Services Representative

Vacancy Type: Graduate Job
Employer: Anne Corder Recruitment
Reference: WGV205
Salary: 16000 (up to)  

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EXPIRY NOTICE: This job has now expired and will not be accepting any more applications.

A Peterborough based client requires a graduate to handle all associated administration and co-ordination of client orders in Continental Europe. You will be fluent in French, possess solid, recent exposure to this type of work, and be used to taking ownership for seeing order through to delivery. Will suit someone who is used to and enjoys ownership of tasks, possesses a good team player spirit and a 'can-do' attitude. An excellent opportunity for a recent graduated Bi-lingual graduate. JOB PURPOSE To provide all customers with a high level of customer service in line with company expectations, thus ensuring total customer satisfaction. ESSENTIAL FUNCTIONS: ¿ Accurately process orders received by telephone, fax, post or e-mail ¿ To ensure that all order details correlate to the customersÆ exact requirements ¿ To organise/schedule proactive sales calls to existing customers ¿ To ensure that all customer records are entered and maintained on The sales database ¿ To process proforma orders ¿ To process export orders, obtain freight quotes and organise deliveries and relevant export documentation ¿ Daily invoicing and mailing thereof ¿ Process any returns ¿ To proactively find solutions to customer problems ¿ To liaise with freight companies to establish delivery status where necessary ¿ Respond positively, professionally and promptly to customer inquiries or complaints regarding companyÆs products or services ¿ To proactively investigate problem causes and recommend solutions and procedural amendments ¿ To inform customers of standard procedures and company terms and conditions ¿ General administration duties ¿ To qualify sales leads effectively and forward to Telesales ¿ To follow up all retail sale inquiries ¿ To process all retails sales orders ¿ To collate daily sales reports and publish as directed ¿ To organise deliveries/collections relating to subcontractor orders ¿ Administer outgoing mail

Location: East England

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